The First Session

It’s vital to proceed cautiously when selecting your child’s professional tutor. A review of credentials and objective qualifications is usually sufficient to establish the tutor’s mastery of the underlying material, such as calculus, chemistry, philosophy, or world history. Yet parents must also investigate less tangible elements, such as a specific tutor’s ability to teach and/or the quality of communication between an instructor and pupil. A trusting, amiable relationship is fundamental to all successful tutoring partnerships. Accordingly, we understand that many parents appreciate the opportunity to experience a trial session before committing to our complete tutoring program. At Bonus Points, each student is welcome to attend his or her initial session without committing to a regular appointment.

Regular Clients

For all the reasons mentioned in the What We Do section, our clients must commit to a regular timeslot. To simplify logistics, clients pay at the beginning of each month. We accept payments by check and in cash.

Cancellations

As a session nears, it becomes increasingly difficult to re-organize schedules around a cancellation. Accordingly, Bonus Points Tutoring does not provide credits or refunds for cancellations made within 24 hours of a scheduled appointment. Customers who email a cancellation with 24-48 hours notice earn a floating, half-hour credit toward future tutoring later in the semester. Customers who email with more than 48 hours notice may elect to receive a full hour credit or may reschedule for a time later in the semester at no charge. 

Cancellations made over the phone, text, or in person will not generate credits; to receive credit, you must email a cancellation.

Credit Expiration

Credits acquired during the school year expire on the last day of finals at each semester’s end. Credits earned over the summer expire on the 1st day of the fall term.

Returned Checks

There is a $25 fee for returned checks.

Expense Reports

Detailed billing records and documentation are available by request. The price for each expense report/ payment history is $45.

Communication by Email Preferred

We ask clients to communicate by email as much as possible; a written record helps all parties avoid confusion, and electronic communication allows us to respond much faster. We reply to emails received within 24 hours. If you do not receive a response from us within that timeframe, assume that the email did not transmit and please follow up with a phone call.